Privacy Policy
This Privacy Policy explains how we collect, uses, and protects your personal data when you use RJ RISINGJOY PTE. LTD. We are committed to full compliance with Singapore's Personal Data Protection Act 2012 (PDPA) and to being transparent about our data practices. We may update this Privacy Policy to reflect changes in our practices or applicable law. For material changes, we will notify you via in-app notification before the effective date.Your continued use of RJ RISINGJOY PTE. LTD after the effective date of any update constitutes acceptance of the revised policy.
1. What Information We Collect
1.1 Information You Give Us
- Account details: name, email address, phone number, username, profile picture
- Payment details: billing name, transaction amount, payment method type (we do not store full card numbers as those are handled by our payment processors)
- Communications: messages you send to our support team
- Preferences: watchlists, ratings, and content feedback
1.2 Information We Collect Automatically
- Device info: device model, OS version, unique device ID, browser type
- Usage data: content watched, episodes completed, search history, playback duration
- Log data: IP address, access timestamps, error logs, referral source
- Interaction data: likes, comments, shares, follows
1.3 Information from Third Parties
If you connect a third-party account (e.g., TikTok, Google, Apple), we receive basic profile information such as your name, avatar, and email as authorized by you and the third-party platform. We only use this to create or link your RJ RISINGJOY PTE. LTD account.
1.4 Optional Information
We may request optional access to:
- Location: to suggest region-relevant content (you can decline or revoke this at any time)
- Calendar: only if you opt into episode reminder features
Revoking optional permissions will not affect your core app experience.
2. Why We Use Your Information
| Purpose | Legal Basis (PDPA) |
| Create and manage your account | Contract performance |
| Stream content and provide app features | Contract performance |
| Process payments and subscriptions | Contract performance |
| Personalize recommendations | Legitimate interest / Consent |
| Send service notifications (security, billing) | Contract performance |
| Send marketing emails and promotions | Consent (opt-in) |
| Analyze app performance and improve UX | Legitimate interest |
| Detect fraud and ensure account security | Legitimate interest |
| Comply with legal obligations | Legal compliance |
We do not use your personal data for any purpose not listed here without obtaining your prior consent.
3. TikTok Data Sharing
Because RJ RISINGJOY PTE. LTD is a TikTok partner platform, some data interactions occur with TikTok:
- If you sign in via TikTok, TikTok shares basic profile data with us under your authorization
- When you use in-app sharing features to post content to TikTok, that content and associated metadata is transmitted to TikTok
- Interaction events (e.g., video completions, shares) may be shared with TikTok for analytics and ad targeting purposes, subject to your TikTok privacy settings
TikTok is an independent data controller for any data it receives. Please review TikTok's Privacy Policy at tiktok.com/legal/privacy-policy to understand how TikTok handles your information.
4. Who We Share Your Data With
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. We only share data in these situations:
Service Providers
We work with trusted vendors who help us operate the platform such as cloud hosting providers, payment processors, CDN services, and analytics tools. These parties are contractually bound to handle your data securely and only for the services they provide to us.
TikTok (Partner Platform)
As described in Section 3 above, some data is shared with TikTok as part of our partnership integration.
Legal Requirements
We may disclose your data if required to do so by law, court order, or regulatory authority, or when necessary to protect the safety of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of company assets, your data may be transferred to the successor entity. We will notify you before this occurs and ensure the same privacy standards are maintained.
5. Data Storage & Security
Where We Store Your Data
Your personal data is stored on servers located in Singapore or other jurisdictions approved by the PDPC in accordance with the PDPA's transfer obligations. All cross border data transfers are protected by appropriate safeguards.
How Long We Keep It
| Account data | Until account deletion, then 30 days grace period |
| Payment records | 7 years (legal/tax compliance) |
| Usage/viewing history | 2 years from last activity, then anonymized |
| Support communications | 2 years from case resolution |
| Log data | 90 days, then auto-deleted |
6. Cookies & Tracking
We use cookies and similar technologies to keep you logged in, remember preferences, and understand how you use our app. You can control cookie settings through your device or browser preferences.
| Essential Cookies | Required for login and core app functionality. Cannot be disabled. |
| Analytics Cookies | Help us understand usage patterns. Can be disabled. |
| Preference Cookies | Remember your language and display settings. Can be disabled. |
| Marketing Cookies | Used for personalized ads. Requires explicit opt-in consent. |
7. Your Rights Under the PDPA
As a user, you have the following rights over your personal data:
| Access | Request a copy of the personal data we hold about you |
| Correction | Ask us to correct inaccurate or incomplete data |
| Deletion | Request deletion of your account and personal data |
| Withdraw Consent | Opt out of non-essential data uses at any time |
| Restrict Processing | Ask us to limit how we use your data in certain cases |
| Opt Out of Marketing | Unsubscribe from promotional emails or disable push notifications |
| Data Portability | Request your data in a portable format (where technically feasible) |
| Complain | Lodge a complaint with our data protection officer at info@risingjoycc.com |
To exercise any of these rights, email our Data Protection Officer at We will respond within 30 days. Account deletion requests can also be submitted through Settings > Delete Account.
8. Children's Privacy
RJ RISINGJOY PTE. LTD does not knowingly collect personal data from children under 13. If we become aware that a child under 13 has created an account without verifiable parental consent, we will promptly delete their data.
For users aged 13 to 17, we encourage parents or guardians to supervise use of the app. Guardians may contact us to access, correct, or delete a minor's data at any time.
9. Third-Party SDKs
To provide a full-featured experience, our app integrates third-party software development kits (SDKs). Each may collect limited device or usage data as described in their own policies. Key integrations include:
- Payment SDKs (e.g., Stripe, PayPal) for transaction processing
- Analytics SDKs (e.g., Firebase, Amplitude) for usage insights
- TikTok SDK for social features and account linking
- Ad SDKs for serving personalized ads (opt-out available in Settings)
10. Contact Us & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to info@risingjoycc.com.